Singapore office · Monday to Friday, 9:00 AM – 6:00 PM SGT
Contact Flentique in Singapore
Reach the Flentique team by phone, email, or the form below. We answer questions about the platform, registration and compliance setup, pricing, and partnership arrangements for accounting firms. If your enquiry relates to a filing deadline, mention that so it can be prioritised.
Phone support
Call us during Singapore business hours for questions about setup, GST configuration, InvoiceNow, or an active filing. Phone is the faster path when something is time-sensitive — if a return or an InvoiceNow submission is already in flight, say so at the start of the call and we will route you straight to the person handling it.
Have your UEN and the relevant transaction or return reference ready. With those two details the team can open the right record while you are still on the line, rather than calling you back once they have found it.
Direct line
+65 6246 6837
Office
71 Robinson Road, #14-01, Singapore 068895
Hours
Monday to Friday, 9:00 AM – 6:00 PM (SGT)
Email enquiries
Email suits configuration questions, documentation requests, and anything that benefits from a written record. Send it to [email protected] and the message lands with the Singapore team, not an offshore queue.
We aim to respond within one business day. If you write on a Friday evening or over a public holiday, expect the reply on the next working day.
What to include
- Screenshots or export files if the question relates to specific transactions, so the reply can point at the actual row rather than describe it in the abstract.
- Your entity type and GST status when the enquiry touches compliance setup, so the answer accounts for your registration position.
- Any deadline you are working to, including the filing period the question belongs to. That detail moves the message up the queue.
- Whether you are writing as the business owner, an in-house finance person, or an accounting firm acting for a client.
The enquiry form
The form asks for your name, company, contact details, and a short description of what you need. If you are enquiring about compliance setup, include your entity type and GST status so the reply can be specific rather than generic.
Submitting the form does not create an account or commit you to anything. It opens a conversation with the Singapore team, and you decide what happens after that.
What happens next
A submission or call is routed to the right person on the Singapore team. Most enquiries get a response within one business day.
If your question needs a walkthrough, we will propose a time for a short session rather than sending a document and leaving you to interpret it. Bring your chart of accounts and the filing period you are working on, and the session can cover the actual setup rather than a general tour.
Partnership and accounting firm enquiries
Accounting firms, corporate secretaries, and implementation partners can use the same form, selecting the partnership option. The partner team handles bulk setup, client access arrangements, and questions about filing on behalf of client entities.
If you already manage a portfolio of Singapore entities, tell us roughly how many clients you would onboard and whether they sit on different GST registration cycles. That shapes the access model we propose, and it saves a round of questions before the first call.
Before you contact us
Some answers are already written down
Where do I find pricing tiers and plan differences?
The pricing page covers entity limits, user seats, and filing coverage. Compare the tiers there first — if two plans still look close for your situation, send the comparison through the form and we will say which one fits.
How does registration and compliance setup work?
The registration and compliance page explains the CorpPass and GST configuration steps. Read it before calling if your question is about setting up access — the page answers most of what comes up, and the call can then focus on your specific entity.
I have a problem with an active filing. What now?
Contact us directly rather than waiting. Call the Singapore office with your UEN and the return reference so the team can open the record immediately. A form submission works too, but the phone is faster when a deadline is close.
Can we meet in person at Robinson Road?
The office is at 71 Robinson Road, #14-01, Singapore 068895, and visits are arranged by appointment during business hours. Most setup questions are handled faster over a short screen session, so say what you would prefer when you write in and we will set up whichever suits.
Does sending an enquiry create an account?
No. A call or form submission only opens a conversation with the team. Nothing is provisioned and nothing is charged until you decide to proceed, and you can ask for a walkthrough before making that decision.
Visit the office
71 Robinson Road, Singapore
The Flentique office sits on the 14th floor at 71 Robinson Road, #14-01, Singapore 068895, inside the Raffles Place business district and a short walk from the MRT interchange.
Visits are by appointment during Monday to Friday, 9:00 AM – 6:00 PM (SGT). For anything that needs a screen shared, a short remote session is usually quicker than a trip into the CBD.
71 Robinson Road, #14-01, Singapore 068895
Still deciding where to start?
If you are new to the platform, the features page shows what the software handles across GST, InvoiceNow, and IRAS seamless filing. If you already know what you need and just want a straight answer, call the Singapore office or send the form — either reaches the same team.