Privacy Policy

What this policy covers

This policy describes how Flentique ("we", "us") handles personal data collected through flentique.com and through the Flentique cloud accounting platform. It applies to visitors to this website and to users of the service. It does not cover data processed by third parties under their own policies.

Ten short sections follow. Each one explains a single part of the arrangement, so you can read only what applies to you.

Data we collect

We collect information you provide directly: name, company name, UEN, email address, phone number, and the content of enquiries submitted through the contact form. When you send an enquiry, those fields are what we receive — nothing is added behind your back.

If you become a customer, we collect the registration details, financial records, and user information necessary to provide the accounting service. That includes the transaction and document data you or your team place into the platform, because an accounting system cannot post a ledger without it.

We also collect limited technical data when you visit the site, such as pages viewed and browser type, as described in the cookie policy. This is used to keep the site working and to understand which pages visitors actually need.

We do not ask for payment card numbers, bank credentials, or identity documents through this website.

Legal basis and consent

We process personal data where it is necessary to respond to your request, to perform a contract with you, to comply with legal obligations, or where you have given consent. You can withdraw consent for marketing communications at any time without affecting the provision of the service.

Withdrawing marketing consent is a separate switch from your account. Turning it off stops promotional email; it does not close your subscription, stop your filings, or remove records we are required to keep.

Your rights

You may request access to the personal data we hold about you, ask for corrections, or request deletion where we are not required to retain it. Requests can be made using the contact details below. We will respond within a reasonable period and may ask you to verify your identity.

To verify identity we may ask for the email address used on your account or a detail only the account holder would know. This protects your records from being released to someone else.

Changes to this policy

We may update this policy to reflect changes in our practices or legal requirements. The current version is always published on this page. Material changes will be communicated to customers where appropriate.

If a change affects how we use data you have already given us, we will say so plainly rather than relying on you to compare versions. Where the change requires your agreement, we will ask for it before the new practice starts.